FREE SHIPPING with 12 CARDS or more! Stock up for the holidays now before stock runs out
FREE SHIPPING with 12 CARDS or more! Stock up for the holidays now before stock runs out
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FAQ

Hello People!

Everything you wanted to know about your order, but were afraid to ask is below. (o.k. maybe not EVERYTHING....but you get the idea).

I DIDN'T GET MY ART PIECE YET, DO YOU HAVE A TRACKING NUMBER?

Unfortunately, we are unable to track any lettermail through CANADA POST. We ship it to you that way to keep your delivery costs down. Here are the approximate delivery times for countries below. Please note that during the holidays it may take a little longer for shipping.

Canada: 4-6 days

USA: 6-10 days

International: 10-15 days

WHAT STORES ARE YOUR PRODUCTS IN - NEAR ME?

Check out  our stockist page to find the nearest retailer to you! We recommend calling and asking the store if they have what you want in stock. Especially if you’re looking for something specific.

I PUT IN THE WRONG SHIPPING ADDRESS! CAN YOU FIX IT?

We only have a short window to fix shipping addresses, so if the request is made right after an order is placed (same day), it’s likely that we can fix it. Otherwise, your order is being shipped to the initial address, so please double check your address!

I FORGOT TO ADD MY COUPON CODE WHEN I PLACED MY ORDER! CAN I ADD IT NOW?

Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed. In some cases we are able to apply your discount, however some coupons may have expired.

WHAT ARE YOUR BUSINESS HOURS?

We ship packages and return emails Monday to Friday: 8:30 a.m. to 5:00 p.m. (PST). We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we're back.

WHERE AND HOW ARE YOUR PRODUCTS MANUFACTURED?

Our cards and prints are printed in Port Moody, B.C. using heavy cardstock (bought in Canada or the US) by yours truly.

My envelopes are 100% recycled Kraft, the plastic sleeve is plant-based organic compostable.....so you can put in your compost....cool, huh? :)

CAN YOU ADD A SENTIMENT INSIDE THE CARD AND SEND IT FOR ME? 

Yes, of course we can. Just let me know when you order what you would like me to write and the address of your recipient. I will confirm all the info and send it out for you.

CAN YOU MAKE THIS CARD INTO A PRINT?

Yes we can. Contact me at hello@nancycarolstudio.com and let me know which card you would like a print of and I will create a listing for you.

CAN WE PARTNER FOR A COLLABORATION?

I love to collaborate. Email me your idea to hello@nancycarolstudio.com. and we can discuss :)

HOW DO YOU COME UP WITH YOUR IDEAS?

A combination of life experience ,conversations, and research online.

My local inspiration comes in the form of places I've been and enjoyed with friends and family.