FREE SHIPPING with 12 CARDS or more! Stock up for the holidays now before stock runs out
FREE SHIPPING with 12 CARDS or more! Stock up for the holidays now before stock runs out
Cart 0

Shipping and Returns

SHIPPING

**Due to the pandemic, your mail may be a bit delayed, due to possible short staffing of postal workers. I've extended the mailing times to match delivery expectations.

Thank you for your patience and for choosing to continue to buy online. :)
Stay safe.

By default, all items are shipped via CANADA POST with the least expensive shipping method available which means there is NO TRACKING.

I ship on demand, in 1-2 days, so remember the times listed below are from the TIME OF SHIPPING, not from the time of ordering.

Here are the extended shipping times:

Canada: Lettermail
**revised 5-7 days

USA and United Kingdom : Lettermail
**revised 8-14 days

International: Lettermail
**revised 30-35 days
(Please email for specific rates for your country)

You will receive 2 confirmation emails:

-when you order has been received

-when your order has been shipped.

Need your items RUSHED?
Please contact me and we will come up with the best solution for you.

 

RETURNS

I will gladly accept returns and exchanges:

Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads

LOST IN THE MAIL

Please contact me after the maximum time has expired for your expected delivery (for eg. after 14 days for the US) and I will send you a replacement.

If your art piece is somehow not satisfactory to you, please email me, so that I can make you happy.

 

Still didn't answer your question?

Please contact me at hello@nancycarolstudio.com.